Managers
Strategy is a Stepping Stone to Better Strategy
Resistance to making important, game changing strategic decisions is based almost entirely on one thing…fear. Fear of what will happen when and if you press the big, red, ugly decision button inscribed with the words of doom, NO GOING BACK. Scary.It’s like opening Pandora’s Box. Crack the lid and you never know what you might [...]
The Cold, Hard Facts of Collaboration
Lock people into a room for hours, or days, and eventually you’ll get an answer. The only problem is that it might not be the answer you want, the answer you expect, or it may end up being the answer to a entirely different question altogether. Such is the risk when working in a collaborative [...]
Best To Avoid Bossnapping
By now you’ve probably heard of bossnapping. Not the sleeping kind of napping; the “you’re being held hostage until our demands are met” kind of bossnapping. It’s all the rage in France where over the past two decades employees have risen up French Revolution-style to sequester insensitive bosses against their will. Lately, incidents of bossnapping [...]
Remember What It’s Like To Be A Customer
Take a moment to think of an experience you had when someone went far and beyond what you expected to make a real difference for you. You don’t have to limit your thinking to a business setting. It could be anything and anyone. I’ve asked this question in many strategy sessions and the answers that [...]
Battling Extremism At Your Water Cooler
You might have read that distressed conditions can generate extremism. Governments are on mild alert; that is to say there is a report being circulated titled, “beware”. Little or nothing will be done. Government is too big and complex, and entirely distracted right now, to take small signs of disgruntled behaviour very seriously. At least [...]